We wish you to buy with confidence so if you have any queries about us, our services or our products, please contact us using one of the methods below.
Telephone Us on
between 9.00am and 7.00pm
Write to us:
Burford Barn Ltd
22 Woodside Drive, Bradwell Village, Burford, OX18 4XB United Kingdom
Phone: 01993 824085
VAT No: 910 3751
Registered in England. Company number: 7656591
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices are quoted in pounds sterling (£) and include Value Added Tax (where applicable) at the appropriate current rates.
Please note 'including free delivery*' is to UK Mainland Only. Please enquire for delivery costs to other parts of the United Kingdom
Orders should be delivered to you within 3 to10 working days of our order acknowledgement but can be dependant on the product ordered as certain items may be shipped directly from our suppliers.
While every effort is made to deliver large purchases such as furniture within 10 working days, it may take longer. If a delivery is likely to be outside 10 working days you will be notified within 3 working days of your order acknowledgement.
If you require delivery on a particular day please contact us. There may be a charge for this service.
It is your responsibility to ensure adequate access for the carriers. Our carriers are not permitted to assemble product or to remove packaging.
Please check the goods and record on the carriers manifest if there is any damage to packaging as failure to record any damage may result in subsequent claims for damaged goods being refused. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
|Credit Card Security|
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Burford Barn do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. |
Your rights to return goods are protected under the EU Distance Selling Directive. (Find out more by entering EU Distance Selling Directive in your search engine)
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.